Refund Policy

Last updated: November 8, 2026

eSIMs are digital products delivered instantly, so refunds depend on whether the eSIM has been used.

Eligible for a refund

• Your eSIM has not been installed or used (no data consumed and not activated on a device).
• We failed to deliver a working eSIM after payment and could not resolve it.
• You were charged twice for the same order.

Not eligible

• eSIMs that have been installed, activated or have consumed data.
• Expired plans, or plans you no longer need after use.
• Purchases made for devices that do not support eSIM or are carrier-locked.
• Slow speeds or no coverage caused by local operator conditions, after the eSIM was activated.

How to request

Email info@alemoesim.com from your account email with your order number and a short description. We usually reply within 1–2 business days.

Processing

• Approved refunds go back to the original payment method. Banks typically take 5–10 business days to show it.
• If part of the order was paid with in-app balance, that portion is returned to your balance. Cashback or referral rewards earned from a refunded order are reversed.
• Your statutory consumer rights are not affected.