Privacy Policy

Last updated: November 8, 2026

This policy applies to the Alemo eSIM mobile app and the alemoesim.com website, operated by ROIZEN GROUP LTD ("we", "us"). By using the app you agree to the practices described here.

1. Information we collect

Information you provide

• Account: name, email address, sign-in method (email, Google or Apple), optional language and country preferences.
• Orders: the plans you buy, order dates, amounts, coupon/referral codes, top-ups and balance activity.
• Support: messages you send us.

eSIM data

• Activation details (QR code/LPA string, ICCID), plan data usage and validity, and install status, supplied by our eSIM provider.

Collected automatically

• Device model, operating system, app version, language and device region.
• Approximate location derived from your IP address (country level). We do not collect precise GPS location.
• App usage events (screens viewed, plans viewed, checkout steps), crash and error reports, and a push notification token if you allow notifications.

Payment data

Card details are entered on our payment providers' secure pages (Epoint or Stripe, and Apple Pay where available). We never see or store your full card number or CVV. We receive the payment status, amount and a transaction reference.

2. How we use your information

• To create your account, process payments and deliver and manage your eSIMs.
• To send order confirmations, eSIM status and data-usage notices, and security alerts.
• To provide customer support, prevent fraud and enforce our Terms.
• To operate cashback, balance and referral features.
• To understand how the app is used and to fix errors and improve the product.
• To send promotional notifications, only if you allow them. You can turn these off in Profile > Notifications.
• To comply with legal, tax and accounting obligations.

3. Who we share data with

We do not sell your personal data. We share it only with service providers that help us run Alemo eSIM, and only what they need:

• eSIM provider (eSIM Access): to create and manage your eSIM profile.
• Payment providers (Epoint, Stripe, Apple Pay): to process payments and refunds.
• Google Firebase: authentication, analytics, crash reporting and push notifications.
• Mixpanel: product analytics (EU data region).
• Sentry: error monitoring (EU region).
• Railway: cloud hosting of our servers and database.
• Authorities when required by law or to protect rights and safety.

4. International transfers

Our providers may process data in countries outside your own, including outside the EEA/UK. Where required, we rely on safeguards such as Standard Contractual Clauses.

5. Retention

• Account and order data are kept while your account is active.
• When you delete your account, personal data is deleted or anonymized, except records we must keep by law (for example payment and tax records, generally up to 7 years).
• Error logs are kept for a limited period (typically up to 90 days).

6. Security

We use HTTPS encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, but we work to protect your data.

7. Your rights

Depending on where you live (including the EU/UK under GDPR, Türkiye under KVKK, and California under CCPA/CPRA) you may have the right to access, correct, delete or export your data, restrict or object to processing, and withdraw consent. You can delete your account in the app (Profile > Delete account) or see how to delete your account. For other requests email info@alemoesim.com; we respond within 30 days. You may also complain to your local data protection authority.

8. Analytics and tracking

We use Firebase Analytics, Mixpanel, Sentry and Firebase Crashlytics to measure usage and stability. We do not use your data for cross-app advertising profiles. Identifiers are linked to your account ID so we can understand product usage.

9. Children

Alemo eSIM is not intended for anyone under 18. We do not knowingly collect data from children; if you believe a child has given us data, contact us and we will delete it.

10. Changes

We may update this policy. Material changes will be announced in the app or by email, and the "Last updated" date above will change.

11. Contact

ROIZEN GROUP LTD
Email: info@alemoesim.com